7. You Don’t Know How to Deliver Effective Feedback, Recognition, and Celebrate Success
What leadership attends to, what they talk about positively, and what they reward becomes the key values in an organization. Most supervisors don’t know how to interact with employees in a way that energizes critical behaviors – that helps performers identify value added behavior and change behavior that is not working.
Providing positive feedback during observations is critical to behavior change. Recognizing the people who are doing observations, and celebrating the up and down stream data improvements is important to creating energy and enthusiasm. Employees need to know that their behavior makes a difference. In some companies BBS involvement is a condition of employment.
Human behavior is determined by consequences; what pays off for you or what does not determines what you are going to do on the job. If your BBS system has not incorporated the basic principles of behavioral technology – of behavior change, then you are unlikely to be successful at evolving and maintaining your BBS process over the long haul. Celebrating and rewarding safe behavior is essential.
