A series addressing the top reasons you are having problems with your behavior-based safety system.
1. You did not do your homework.
2. You got an off-the-shelf BBS system instead of a customized process.
3. No pickles, no lettuce—Special orders do upset us: You chose an inflexible consulting firm.
4. You bought complexity instead of basic tools.
5. Your leaders are not involved.
6. You did not know when to ask for help.
7. You don’t know how to deliver effective feedback, recognition, and celebrate success.
4. You bought complexity instead of basic tools. All that detail looked so inviting. All that stuff was impressive. There were so many training meetings, team meetings, tools, books, continuing education classes, annual conferences, and software upgrades. It was overwhelming. Yet, you think that it must be good, because it takes so much time.
Nobody told you (even though your intuition should have) that complex and expensive does not equal effective. Everybody thinks, It’s just me; I think this is all too complex because I’m not smart enough to grasp it all. You thought you were allergic to something when your eyes began to water while they were explaining the data software.
No, your intuition was on the money. Just because you don’t understand it doesn’t mean you are simple. It may have too many pieces because it favors the provider’s selling process or their sales price. A BBS process can be implemented for 1/4th of the cost that some of the bigger providers charge.
